Important information COVID-19 – updated 9.9.2020

We are open from 8.30am-7.30pm Monday-Friday

We are currently closed on Saturdays

The practice is now able to offer most normal services, including a prescription collection service and our on-site emergency service 24 hours a day, based at our Meopham Veterinary Hospital for registered clients.

If your pet requires our care or you require a repeat prescription, please contact us on 01732 740999 or email enquiries@meophamvets.co.uk

When making an appointment or booking a procedure, we will request that the service be paid for at the time to avoiding unnecessary social contact.  Paper receipts will not be issued at the time. Receipts can be emailed if required. Vaccination cards can be provided or completed at the time of your appointment.

When your appointment is booked you will be given details of how the appointment will be managed, keeping you and our team safe and allowing for social distancing and appropriate biosecurity. There is a copy of this protocol here;

  • If you need to visit the practice to collect medication, we would be grateful if you would pay by telephone before collecting, to reduce social contact. When you arrive, please telephone and inform a member of reception of your arrival along with your car make/colour and then wait in or by your car until contacted by our team.
  • From 1st September 2020 we will allow up to two members of the public into the practice at a time.  This is limited to one person per pet per appointment and a face mask must be worn. If you are unable to wear a face mask owing to medical reasons, you will be expected to wear a face shield.
  • Hand sanitizer must be used upon arrival to the practice.
  • Toilets are not in use for members of the public.
  • We are only accepting card payments at this time, no cash please.
  • We trust you will not attend our surgeries should you be concerned that you are at risk of Coronavirus or are displaying symptoms, such as a dry cough or fever.
  • We have cancelled all visits to inpatients.
  • Routine home visits cannot currently be carried out.  Please telephone for advice should you require clarification.
  • We will allow repeat prescriptions if your pet has been seen within 12 months rather than the usual 6 month interval.  This is at the discretion of the case vet and in some circumstances it may still be in the welfare of your pet to be seen earlier.
  • We may be able to dispense longer prescriptions than usual to save repeated trips.
  • If you are self-isolating or would rather not visit us at this time then we can post your pet’s prescriptions to you (P&P charges will apply)
  • We can also provide remote remote consultations for those that wish this approach in the first instance or who may be shielding.  Please telephone the reception team to discuss and book if appropriate.  The consultation fee will be payable at the time of booking. You will be given an approximate appointment time at which the Veterinary Surgeon will telephone.  If appropriate and you are able to, please take some suitable photographs or video of your pet and send it to our WhatsApp phone number {number will be given out by the reception team} or to enquiries@meophamvets.co.uk prior to your appointment.
  • We have cancelled all work experience students, client information evenings and non-essential meetings and gatherings within the practices until further notice.  We have restricted all non-essential engineer visits.

Please follow our social media channels and visit our website, we will keep them all updated as the situation changes.

Thank you for taking the time to read our new protocols and measures.  We thank you all in advance for your understanding, support and co-operation.

Vaccinations 

The BVA has advised that annual vaccinations may be extended up to 15months during the present pandemic.  Please bear this in mind when considering booking.

Hydrotherapy 

We are now able to offer hydrotherapy sessions.

Summary

These services are open to registered clients of The Meopham Veterinary Hospital, Sevenoaks Veterinary Surgery or Swanscombe Veterinary Surgery.  You can register at the time of booking.

 

Thank you,

Dr Martin Hobbs MRCVS

Hospital Director