Important information COVID-19 – updated 27.08.2021

We are open from 8.30am-7.30pm Monday-Friday and 9am-5pm Saturdays

From Friday 27th August the main Hospital (Meopham) will continue a closed door policy. With limited reception space it is not possible to allow for adequate social distancing to keep you and our staff safe. Covid leading to staff isolation in our team would prevent us from functioning as a 24hour hospital and continuing to provide you with the care your pets deserve.

However our branch practices of Sevenoaks, Tonbridge and Swanscombe will allow clients wearing face masks into our buildings. Our staff reserve the right to refuse to assist if you are not wearing a face covering and they will be fully supported by the practice with this.  You may purchase a disposable mask from us if you require. We request that only one person accompanies their pet into the building. You will be asked to wait in reception whilst your pet is examined in the consulting room. Consulting rooms are small spaces with limited ventilation and clients will only be allowed entry at the individual vet’s discretion. We trust you will not attend our surgeries should you be concerned that you are at risk of Coronavirus or are displaying symptoms, such as a dry cough or fever. Should you prefer, you may still be seen outside and then your pet will be brought into the building for its examination or treatment. The vet will return to you in order to report back their findings and advice before proceeding with treatment, unless pre-authorised by you.

Our policy will be regularly reviewed and any changes made conveyed here and via our social media channels. The practice will consider temporarily returning to a close door policy, should the national Covid policy change or the practice’s work is impacted by Covid.

If you are self-isolating or would rather not visit us at this time then we can post your pet’s prescriptions to you (P&P charges will apply). If your pet requires our care or you require a repeat prescription, please contact us on 01474 815333 or email enquiries@meophamvets.co.uk

When your appointment is booked you will be given details of how the appointment will be managed, keeping you and our team safe and allowing for social distancing and appropriate biosecurity. There is a copy of this protocol here;

  • If you need to visit the practice to collect medication, we would be grateful if you would pay by telephone before collecting, to reduce social contact.
  • We are only accepting card payments at this time, no cash please.
  • We have cancelled all visits to inpatients.
  • Routine home visits cannot currently be carried out.  Please telephone for advice should you require clarification.
  • We will allow repeat prescriptions if your pet has been seen within 6 months.  In some circumstances it may still be in the welfare of your pet to be seen earlier.
  • Pet Health Club six monthly checks and nursing appointments are available at some of our surgeries, please telephone your regular branch for information.
  • The practice offers telephone consultations at the present time.  You may choose to request one of these in the first instance, or the Veterinary Surgeon may recommend one if appropriate.  For many conditions a physical examination of your pet may still be necessary before any treatment can be prescribed.    Please telephone the reception team to discuss and book if appropriate.  The consultation fee will be payable at the time of booking. You will be given an approximate appointment time at which the Veterinary Surgeon will telephone.  If appropriate and you are able to, please take some suitable photographs or video of your pet and send it to our WhatsApp phone number {number will be given out by the reception team} or to enquiries@meophamvets.co.uk prior to your appointment.
  • We have cancelled all work experience students, client information evenings and non-essential meetings and gatherings within the practices until further notice.  We have restricted all non-essential engineer visits.
  • We are able to offer hydrotherapy sessions.
  • If your pet’s vaccination is due then these may proceed as normal.

 At the present time

  • 6 month pet health club nurse check-ups are not currently available at the main Hospital. Please telephone your branch for availability.

These services are open to registered clients of The Meopham Veterinary Hospital, Sevenoaks, Swanscombe or Tonbridge Veterinary Surgery.  You can register at the time of booking.

Thank you,

Dr Martin Hobbs MRCVS

Hospital Director